Proactive coaching
Coaching that meets engineers where they work.
Deliver lightweight guidance in your existing workflow so learning happens in the flow of work: while triaging alerts, writing runbooks, and reviewing incidents. Reduce repeat questions and keep incident habits consistent across a growing team.
Less guesswork. More confident action.
Guidance, prompts, and context, without forcing engineers into another dashboard.
Guided workflows
Step-by-step prompts for triage, mitigation, verification, and comms, aligned with your runbooks.
Context on demand
Answer “what does this mean?” questions fast: acronyms, ownership, and system dependencies.
Reinforce best practices
Turn the habits you want into repeatable checklists engineers follow automatically.
Capture “how it works here” as you go.
Build a living knowledge base from real questions, incident notes, TODOs, and rough edges, so ramp stays fast as you scale.
Warts + sharp edges
Turn recurring TODOs, brittle modules, and known gotchas into teachable prompts and safe mitigation guidance.
Acronyms + ownership
Keep a glossary and “who owns what” close to where questions get asked, so ramp is faster.
Start small, then expand.
A simple rollout that proves value quickly.
Week 1
Pick one team, one workflow (triage), and wire coaching to your existing runbooks and on-call habits.
Weeks 2–4
Add “verification” and “comms cadence” prompts; capture the top 20 acronyms and ownership map.
Month 2+
Expand to simulations and deeper knowledge capture; track readiness signals trendlines over time.