Product
Onboarding that scales without heroics.
DawnOps turns repeat chat questions into onboarding you can run: an owner, the source link, and the first checks. New hires self‑serve instead of escalating. Staff/principal engineers stay focused.
What changes for your team.
A lightweight program you can run while shipping and hiring.
Faster ramp
New engineers learn “how it works here” while shipping, not by hunting through scattered docs and pings.
Fewer escalations
Repeat questions drop because the right answer is owned, linked, and easy to find.
Protect staff focus
Answer once, then reuse. Less interrupt‑driven work for staff/principal engineers.
Answer once. Make it stick.
A simple loop that scales with your team.
Turn interrupts into owned answers
When someone asks in chat, capture the answer with an owner, source links, and “first checks”—then save it. The next person self‑serves instead of escalating.
What it looks like in practice.
Assign owners, link to sources, and keep answers current.
Built for trust
Owners and source links by default. No black box answers.
Works with your stack
Fits into the tools you already use (chat, repos, runbooks, dashboards)—no big migration.
The questions VPs and EMs ask first.
Straight answers. No fluff.
Will engineers trust it?
Answers aren’t a black box: owner, source links, and “first checks” by default—so teams can verify fast.
How do answers stay correct?
Keep entries small and practical (owner, links, first checks). Give each entry an owner so updates don’t bounce, and keep it current from real questions and incidents—not quarterly doc pushes.
Is this performance management?
No. Team-level by default—no leaderboards. We’re after fewer interrupts and safer onboarding.
Turn on‑call knowledge into something your team can trust.
We map the workflows that create the most interrupts, then ship owned answers with source links and “first checks.” You get a plan you can run while shipping.
Owned answers
Every answer has an owner, source links, and first checks so engineers can verify fast.
Onboarding that scales
New hires self‑serve with the same answers your staff engineers trust.
Less escalation noise
Repeat pings drop because the “right answer” is owned and easy to find.