Founders’ Access · Request‑only
Stop the quick‑question tax.
Turn repeat chat questions into onboarding that scales: an owner, the source link, and the first checks. New hires self‑serve instead of escalating. Staff/principal engineers get their time back.
What changes in the first month.
A lightweight program you can run while shipping and hiring.
Faster ramp
New engineers learn “how it works here” while shipping, not by hunting through scattered docs and pings.
Fewer escalations
Repeat questions drop because the right answer is owned, linked, and easy to find.
Protect staff focus
Answer once, then reuse. Less interrupt‑driven work for staff/principal engineers.
Answer once. Make it stick.
Questions in chat → owned answers with links → reused for onboarding.
Turn interrupts into owned answers
When someone asks in chat, capture the answer with an owner, source links, and “first checks”—then save it. The next person self‑serves instead of escalating.
A 30‑day pilot that ships.
Pick one team and one workflow. Ship improvements you can point to.
The short version
We start with the workflow that causes the most interrupts (deploys, triage, migrations, on‑call basics), then make the “right answer” easy to find by shipping runbook and ownership upgrades.
The questions VPs and EMs ask first.
Straight answers. No fluff.
Will engineers trust it?
Answers aren’t a black box: owner, source links, and “first checks” by default—so teams can verify fast.
Is this performance management?
No. It’s enablement: better answers, fewer interrupts, and team-level visibility—not leaderboards.
How do answers stay correct?
Keep entries small (owner, links, first checks). Give each entry an owner so updates don’t bounce, and keep it current from real questions and incidents—not quarterly doc pushes.
Recent writing
No-fluff notes on onboarding, ownership, and on-call.
SOC2 for Builders, Part 5: Incident Response, Backups, and Restore Proof
Backups aren't real until you can prove a restore. A simple way to make restore proof repeatable.
SOC2 for Builders, Part 4: Change Control, CI, and Deploy Evidence
A clean chain of evidence: PR, CI, artifact, deploy. No screenshots needed.
SOC2 for Builders, Part 3: Access Control and Least Privilege by Default
Make access boring: default deny, scoped roles, and short-lived credentials.
Turn on‑call knowledge into something your team can trust.
We map the workflow that creates the most interrupts, then ship owned answers with source links and “first checks.” You get a plan you can run while shipping.
Owned answers
Every answer has an owner, source links, and first checks so engineers can verify fast.
Onboarding that scales
New hires self‑serve with the same answers your staff engineers trust.
Less escalation noise
Repeat pings drop because the “right answer” is owned and easy to find.