30‑day pilot
A 30‑day pilot that ships onboarding fixes and reduces escalations.
Pick one team and one workflow. We capture repeat questions, add owners + source links + “first checks,” then ship runbook and ownership upgrades. You get a leadership readout: what changed, what shipped, what’s next.
What happens in 30 days.
Built for busy orgs: one workflow, real output.
Four-week plan
We start where interrupts hurt most (deploys, triage, migrations, on‑call basics), then make the “right answer” easy to find by shipping runbook and ownership upgrades.
What you ship in 30 days.
Artifacts the team uses, plus a leadership‑ready readout.
A first‑week onboarding path
The “first week” version of the workflow: the right links, the first checks, and where to escalate.
Saved answers that stay current
The answers that used to live in chat become reusable entries with owners, links, and next steps.
Runbook + ownership upgrades
Updated runbooks and ownership info pulled out of chat so the “right answer” is easier to find next time.
A leadership readout + next plan
A simple summary for leadership: what shipped, what improved, and what we’d expand to next.
Safe rollout
Not performance management. Team-level by default—no leaderboards. We’re after better answers and fewer interrupts, not fewer questions.
Measurable, without bureaucracy
Track repeat questions, escalation load, and what shipped—enough to show progress and pick the next workflow.
A leadership readout you can share.
Team-level trends: what changed, what shipped, what’s next.
Measure the workflow
Track repeat questions, escalations, and fixes shipped so you can show progress and pick the next workflow.
Roll it out without drama.
Make it clear this is about enablement, not judgment.
Set the tone for new engineers
New hires should feel safe asking questions. We’re after better answers, not fewer questions.
Keep the lift small for staff+
Staff/principal engineers shouldn’t become the support desk or the team’s documentation owner.
Turn on‑call knowledge into something your team can trust.
We map the workflows that create the most interrupts, then ship owned answers with source links and “first checks.” You get a plan you can run while shipping.
Owned answers
Every answer has an owner, source links, and first checks so engineers can verify fast.
Onboarding that scales
New hires self‑serve with the same answers your staff engineers trust.
Less escalation noise
Repeat pings drop because the “right answer” is owned and easy to find.