Tag: Comms
A lightweight incident update template that keeps people calm
A short update format and cadence that protects focus and builds trust.
A lightweight on-call handoff template
A 10‑minute handoff template that transfers risk without turning into a weekly status report.
Incident comms cadence: a pragmatic schedule
A clear schedule that keeps stakeholders informed without derailing responders.
The first 15 minutes of an incident (a checklist)
A practical checklist that reduces chaos, speeds diagnosis, and improves comms before you even touch the code.