Tag: Incident response
SOC2 for Builders, Part 5: Incident Response, Backups, and Restore Proof
Backups aren't real until you can prove a restore. A simple way to make restore proof repeatable.
How to run a tabletop incident drill in 60 minutes
A 60‑minute tabletop format that exposes gaps without the theater.
Why runbooks fail and how to fix them
Runbooks fail under pressure for predictable reasons. A practical fix that holds in real incidents.
A lightweight incident update template that keeps people calm
A short update format and cadence that protects focus and builds trust.
What makes a safe mitigation during incidents
A short checklist to decide whether a mitigation is safe under pressure.
A lightweight on-call handoff template
A 10‑minute handoff template that transfers risk without turning into a weekly status report.
How to turn postmortems into onboarding improvements
Every postmortem can create one onboarding upgrade.
Designing verification steps for runbooks
A verification step is the difference between a guess and a fix.
A rollback decision guide for incident leads
A clear, low‑friction way to decide when rollback is the safest move during an incident.
Incident comms cadence: a pragmatic schedule
A clear schedule that keeps stakeholders informed without derailing responders.
HITECH breach readiness (in plain English)
If you handle PHI, you need muscle memory: know where data lives, detect unusual access, and run a clean incident workflow.
How to spot incident readiness gaps before a real outage
Use small signals to find gaps before customers do.
The first 15 minutes of an incident (a checklist)
A practical checklist that reduces chaos, speeds diagnosis, and improves comms before you even touch the code.
A lightweight knowledge loop after incidents
How to stop losing context and turn each incident into better runbooks, faster onboarding, and fewer repeats.
Runbooks that work under pressure
Most runbooks fail at the exact moment they matter. How to write runbooks that survive real incidents.