Tag: Knowledge
How to keep onboarding docs current without big doc pushes
Small, frequent updates beat quarterly documentation days.
What to do when tribal knowledge blocks new hires
A short plan to turn recurring questions into owned answers.
How to turn postmortems into onboarding improvements
Every postmortem can create one onboarding upgrade.
Choosing the right focus tags for a training module
Good tags scope training so it stays specific, searchable, and reusable.
Mentor queues: how to triage questions without burnout
A lightweight system for handling questions without exhausting senior engineers.
A practical rubric for engineering onboarding
A lightweight rubric to measure readiness without turning onboarding into a test.
The hidden cost of “quick questions”
Escalations feel like a people problem, but they’re usually an ownership and knowledge problem. A simple fix.
Stop doing documentation days
Docs rot when they aren’t used. Capture answers from real work instead—owners, links, and first checks.
A lightweight knowledge loop after incidents
How to stop losing context and turn each incident into better runbooks, faster onboarding, and fewer repeats.