Tag: Operations
Feature flag hygiene for small teams
Feature flags are powerful only if you keep them clean. A lightweight hygiene routine for small teams.
How to run a tabletop incident drill in 60 minutes
A 60‑minute tabletop format that exposes gaps without the theater.
Why runbooks fail and how to fix them
Runbooks fail under pressure for predictable reasons. A practical fix that holds in real incidents.
How to keep your internal knowledge base alive
A few small habits keep your knowledge base current and trusted instead of stale and ignored.
A lightweight incident update template that keeps people calm
A short update format and cadence that protects focus and builds trust.
What makes a safe mitigation during incidents
A short checklist to decide whether a mitigation is safe under pressure.
How to keep onboarding docs current without big doc pushes
Small, frequent updates beat quarterly documentation days.
The three dashboards to pin before your next deploy
Pick the right three views and detect issues faster without drowning in noise.
How to turn postmortems into onboarding improvements
Every postmortem can create one onboarding upgrade.
Designing verification steps for runbooks
A verification step is the difference between a guess and a fix.
A rollback decision guide for incident leads
A clear, low‑friction way to decide when rollback is the safest move during an incident.
On-call rotations: how to reduce variance for new engineers
Lower variance means fewer escalations and faster learning.
Incident comms cadence: a pragmatic schedule
A clear schedule that keeps stakeholders informed without derailing responders.
Ownership models for runbooks and operational checklists
Runbooks stay trusted when ownership is explicit and visible.
Choosing the right focus tags for a training module
Good tags scope training so it stays specific, searchable, and reusable.
Mentor queues: how to triage questions without burnout
A lightweight system for handling questions without exhausting senior engineers.
A practical rubric for engineering onboarding
A lightweight rubric to measure readiness without turning onboarding into a test.
How to spot incident readiness gaps before a real outage
Use small signals to find gaps before customers do.
The first 15 minutes of an incident (a checklist)
A practical checklist that reduces chaos, speeds diagnosis, and improves comms before you even touch the code.
Why on-call coaching beats more documentation
Coaching creates behavior change where documents can't.
Runbooks that work under pressure
Most runbooks fail at the exact moment they matter. How to write runbooks that survive real incidents.